Work Experience 

I am a guy who 

  • Entrusted to lead telecommunications/unified communications/call center division, including marketing, sales, and production.

  • Foster business development, participate in assessments and planning, oversee quality assurance and opportunities to improve.

  • Successfully addressed clients’ requirements through needs analysis, strategic planning, budget planning, RFP/RFB development and procurement, and implementation services.

  • Provided cost-conscious, forward-thinking service in the areas of procurement, public procurement, public/private partnership cost justification, Call Center, VoIP, WAN, LAN, call center, telecom management, negotiation, project management, Public Safety 911 systems, security, video surveillance, access control, and multimedia.

  • Developed and implemented multiple complex networks including WAN/LAN, Unified Communications, Call Centers, PSTN, Installation, service, and support. 

  • Delivered exceptional systems and service to a variety of industries including K-12, Higher Ed, City, County, Health Care/Medical, Religious Institutions, Insurance, Public Safety, and many others.

  • Assisted Clients with simple to advanced call center applications.  From small single site locations to nationwide with multiple locations across many different industries.  Including 911 systems, 311 systems, Medical call centers/Physician answering, Help desk, credit card servicing, web-based sales, insurance, IVR, Salesforce integration, Blended Call Centers, and many others.

Skills & Abilities
  • Skilled at communicating complex concepts to all levels of an organization, from entry to executive level.

  • Adept at identifying solutions for multifaceted challenges.

  • Diligent at staying current with existing and emerging technology trends.

  • Proficient at developing strong relationships with clients and vendors.

Affiliations
  • PSP – Public Safety Professional

  • Consultant Liaison Program

  • Mitel

  • Cisco

  • Interactive Intelligence

  • NEC

  • AVST

  • STC - Society of Telecommunications Consultants

  • IVPM – IP Video/Security Management

  • CMNA – Cisco Meraki Network Architect

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